Privacy Policy

Last updated: September 21, 2026

PINK TECH LIMITED respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you visit or make a purchase from qdvnc.shop.

This policy is intended to provide information to customers in Germany and Austria and should be read in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.

1. Data Controller

The data controller responsible for the processing of personal data through this website is:

PINK TECH LIMITED
Company Registration Number: 9354671

Registered Address:
10 Alexander Street
Cockle Bay, Auckland 2014
New Zealand

Email: support@qdvnc.shop
Telephone: +64 20 4177 2385
Website: qdvnc.shop

If you have questions about how we process your personal data or wish to exercise your privacy rights, please contact us using the details above.

2. Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information:

Contact Information

This may include:

• Name

• Billing address

• Shipping address

• Email address

• Telephone number

Order Information

When you place an order, we may collect information such as:

• Products purchased

• Order number

• Order date

• Order value

• Shipping information

• Return and refund information

• Payment method information

Payment Information

Where Cash on Delivery is available, we may process information necessary to manage and confirm your order and payment.

If other payment services are made available, payment information may also be processed by the relevant payment service provider.

We generally do not directly store complete payment card information processed by independent payment providers.

Technical and Usage Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Website activity

• Referring website

• Pages viewed

• Date and time of access

• Cookie and similar technology information

Customer Service Information

If you contact us, we may process the information contained in your communication, including your name, contact details, order information, questions, complaints, and other information you voluntarily provide.

3. How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order

• When you contact our customer service team

• When you submit information through our website

• Automatically through cookies and similar technologies

• From service providers that assist us in operating our online store

• From shipping, logistics, payment, fraud prevention, and technical service providers where necessary

4. How We Use Personal Information

We may use personal information to:

• Process and fulfill orders

• Arrange shipping and delivery

• Manage Cash on Delivery orders

• Communicate with customers about their orders

• Process returns, refunds, and exchanges

• Provide customer support

• Maintain and improve our website

• Detect and prevent fraud or misuse

• Protect the security of our website and services

• Maintain appropriate business and transaction records

• Comply with legal, accounting, tax, and regulatory requirements

• Establish, exercise, or defend legal claims

• Send marketing communications where permitted by law and where any required consent has been obtained

We do not use personal information for purposes incompatible with the purposes for which it was collected unless permitted or required by applicable law.

5. Legal Bases for Processing

Where the GDPR applies, we process personal data only where we have an appropriate legal basis.

Depending on the circumstances, these legal bases may include:

Performance of a Contract

We process personal information where necessary to process your order, arrange delivery, manage payment, provide customer service, and otherwise perform our contractual obligations.

Legal Obligations

We may process and retain certain information where necessary to comply with legal, accounting, tax, regulatory, or other statutory obligations.

Legitimate Interests

We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your fundamental rights and freedoms.

These interests may include preventing fraud, securing our website, improving our services, and managing business operations.

Consent

Where required by law, we may ask for your consent before processing personal information, particularly for certain marketing activities, analytics technologies, or non-essential cookies.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

6. Shopify

Our online store is operated using Shopify's e-commerce platform.

Shopify may process certain personal information in connection with providing the technical infrastructure necessary to operate our online store.

Information processed through Shopify may be handled in accordance with Shopify's applicable privacy and data protection practices.

Depending on the services used, information may be processed in countries outside Germany, Austria, or the European Economic Area.

Where required, appropriate safeguards are used for international transfers of personal data.

7. Sharing Personal Information

We may share personal information with service providers where reasonably necessary to operate our business and fulfill your orders.

These may include:

• Shopify and website infrastructure providers

• Hosting and technical service providers

• Shipping and logistics companies

• Payment service providers

• Customer support providers

• Fraud prevention and security providers

• Analytics providers

• Professional advisers

• Accounting and tax service providers

We may also disclose information where required by law, court order, regulatory authority, or other legally binding request.

Service providers should receive only the information reasonably necessary to perform the relevant services.

We do not sell personal information to third parties in the ordinary meaning of selling customer information for monetary consideration.

8. International Data Transfers

PINK TECH LIMITED is registered in New Zealand, while this store serves customers in Germany and Austria.

As a result, personal information may be transferred to, stored in, or processed in countries outside the European Economic Area.

Some of our service providers may also process personal information internationally.

Where the GDPR requires safeguards for an international transfer, we take appropriate measures as required by applicable law. Depending on the circumstances, these may include adequacy decisions, standard contractual clauses, or other legally recognized transfer mechanisms.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate and improve the online store.

Cookies may be used for purposes such as:

• Remembering shopping cart contents

• Maintaining website functionality

• Providing secure checkout functionality

• Understanding website performance

• Remembering customer preferences

• Preventing fraud and abuse

• Measuring website traffic

• Supporting analytics or advertising where permitted

Where required under applicable law, non-essential cookies will be used only after obtaining the appropriate consent.

You may be able to manage your cookie preferences through the cookie consent tools available on our website and through your browser settings.

Disabling certain essential cookies may affect the functionality of the website.

10. Marketing Communications

Where permitted by applicable law, we may send marketing communications to customers who have provided the necessary consent or where another valid legal basis applies.

You may withdraw your consent or unsubscribe from marketing communications at any time using the unsubscribe option provided in the relevant communication or by contacting:

support@qdvnc.shop

You will continue to receive transactional communications that are necessary to manage your orders even if you opt out of marketing communications.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The appropriate retention period depends on factors including:

• The nature of the information

• The purpose for which it was collected

• Contractual requirements

• Tax and accounting obligations

• Legal retention requirements

• Fraud prevention requirements

• Potential legal claims

When personal information is no longer required, we will delete, anonymize, or otherwise appropriately dispose of it, subject to applicable legal requirements.

12. Data Security

We take reasonable technical and organizational measures designed to protect personal information against:

• Unauthorized access

• Accidental loss

• Unauthorized disclosure

• Misuse

• Alteration

• Destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

13. Your Rights Under the GDPR

If the GDPR applies to the processing of your personal data, you may have rights including:

• The right to access your personal data

• The right to correct inaccurate or incomplete personal data

• The right to request deletion of personal data

• The right to restrict certain processing

• The right to object to certain processing

• The right to data portability where applicable

• The right to withdraw consent where processing is based on consent

• The right to lodge a complaint with a competent data protection supervisory authority

These rights may be subject to limitations or exceptions under applicable law.

To exercise your rights, please contact:

support@qdvnc.shop

We may need to verify your identity before processing certain privacy requests.

14. Right to Object

Where we process personal data based on legitimate interests, you may have the right to object to that processing based on your particular circumstances.

Where personal data is processed for direct marketing purposes, you have the right to object to such processing at any time.

After a valid objection to direct marketing, we will stop processing your personal data for that purpose.

15. Right to Lodge a Complaint

If you are located in Germany or Austria and believe that your personal data has been processed in violation of applicable data protection law, you have the right to lodge a complaint with the competent data protection supervisory authority.

We encourage you to contact us first so that we have an opportunity to address your concerns.

Email: support@qdvnc.shop

16. Children's Privacy

Our website and products are not specifically directed at children.

We do not knowingly collect personal information from children where doing so would violate applicable law.

If you believe that a child has provided us with personal information improperly, please contact us at support@qdvnc.shop.

17. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of independent third-party websites.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, services, or legal requirements.

When we make changes, we may update the "Last updated" date at the top of this policy.

We recommend reviewing this Privacy Policy periodically.

19. Contact Us

For questions about this Privacy Policy, our processing of personal information, or your data protection rights, please contact:

PINK TECH LIMITED
Company Registration Number: 9354671

10 Alexander Street
Cockle Bay, Auckland 2014
New Zealand

Email: support@qdvnc.shop
Telephone: +64 20 4177 2385
Website: qdvnc.shop

Customer Service Markets: Germany and Austria