Terms of Service

Last updated: September 21, 2026

Welcome to qdvnc.shop.

These Terms of Service govern your access to and use of our website and your purchase of products from PINK TECH LIMITED.

Throughout these Terms, the terms "we", "us", and "our" refer to PINK TECH LIMITED.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or purchasing any products.

Nothing in these Terms is intended to exclude or limit any mandatory consumer rights available to customers under applicable law.

1. Company Information

This online store is operated by:

PINK TECH LIMITED
Company Registration Number: 9354671

Registered Address:
10 Alexander Street
Cockle Bay, Auckland 2014
New Zealand

Email: support@qdvnc.shop
Telephone: +64 20 4177 2385
Website: qdvnc.shop

Customer Service Markets: Germany and Austria

2. Online Store

Our online store is operated using the Shopify e-commerce platform.

You may use our website only for lawful purposes and in accordance with these Terms.

You must not use our website:

• For fraudulent or unlawful activities

• To violate applicable laws or regulations

• To infringe intellectual property or other legal rights

• To transmit malicious software, viruses, or harmful code

• To interfere with the security or operation of our website

• To provide false or misleading information when placing an order

We reserve the right to restrict access to our services where reasonably necessary to protect our website, customers, or business.

3. Eligibility

By placing an order through our website, you confirm that you have the legal capacity required to enter into the relevant purchase contract.

If you are acting on behalf of another person or organization, you confirm that you have appropriate authority to do so.

4. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, photographs, availability information, and other product information displayed on our website are accurate.

However, minor differences may occur due to factors such as:

• Screen and display settings

• Manufacturing tolerances

• Product updates

• Packaging changes

• Photography and lighting

Any such differences do not limit your statutory rights if the product does not conform to the contract or applicable consumer protection requirements.

5. Prices

Product prices are displayed on the relevant product pages before you place an order.

The total amount payable will be shown during the checkout process before you confirm your order.

Where applicable, prices and charges will be presented in accordance with applicable consumer protection and pricing requirements.

We reserve the right to change product prices for future orders at any time. A price change will not normally affect an order for which a binding purchase contract has already been concluded.

6. Orders

When you submit an order through qdvnc.shop, you are requesting to purchase the products included in your order.

After receiving your order, we may send you an electronic confirmation containing information about the order.

We reserve the right to reject or cancel an order where there is a legitimate reason to do so, including:

• The product is unavailable

• The order information is materially incomplete or incorrect

• Fraud or unauthorized activity is reasonably suspected

• An obvious pricing or technical error has occurred

• We cannot deliver to the requested location

• The transaction would violate applicable law

Where required, we will inform you if an order cannot be accepted or fulfilled.

7. Payment

Cash on Delivery (COD) is available for eligible orders where displayed during checkout.

Customers using Cash on Delivery pay the applicable order amount according to the payment instructions provided for delivery.

The total price and applicable charges will be displayed before the order is submitted.

Where additional payment methods become available through our store, they may be subject to the terms of the relevant payment provider.

8. Shipping

We currently provide Free Standard Shipping for eligible orders.

Shipping information, including applicable delivery estimates, is provided through our website and Shipping Policy.

Delivery times are estimates unless a specific binding delivery date has been expressly agreed.

We will make reasonable efforts to fulfill and deliver orders within the stated timeframe.

Please ensure that the shipping address and contact information supplied with your order are complete and accurate.

9. Delivery

Orders are delivered to the shipping address provided during checkout.

The customer is responsible for providing accurate delivery information.

If you notice an error in your shipping information after submitting an order, please contact us as soon as possible:

support@qdvnc.shop

We will attempt to correct the information before dispatch, although changes cannot always be guaranteed once an order has entered the shipping process.

10. Right of Withdrawal

Consumers in Germany and Austria generally have a statutory right to withdraw from eligible distance contracts within 14 days without giving a reason.

For purchases of goods, the withdrawal period generally begins when you, or a third party designated by you other than the carrier, receives the goods.

Certain statutory exceptions may apply.

Instructions regarding withdrawals, returns, and refunds are provided in our Return and Refund Policy.

Nothing in these Terms limits any mandatory statutory right of withdrawal available under applicable law.

11. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy.

We offer a 30-day return period for eligible products, subject to the conditions stated in that policy.

This voluntary return policy is separate from and does not restrict any statutory rights available to consumers.

To request a return or obtain return instructions, please contact:

support@qdvnc.shop

Please contact us before returning a product so that we can provide the appropriate return instructions.

12. Legal Guarantee and Product Conformity

Customers in Germany and Austria have statutory rights relating to the conformity of goods.

Where applicable, new consumer goods are covered by the statutory legal guarantee required under applicable consumer protection law.

If a product is defective, damaged, incorrect, or does not conform to the purchase contract, you may be entitled to statutory remedies.

Depending on the circumstances and applicable law, these remedies may include:

• Repair

• Replacement

• Price reduction

• Termination of the contract and refund

Nothing in these Terms excludes or restricts mandatory statutory guarantee or conformity rights.

13. Damaged or Incorrect Products

Please inspect your order after delivery.

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Email: support@qdvnc.shop
Telephone: +64 20 4177 2385

Please provide your order number and a description of the issue. We may request photographs or other reasonable information to help us assess the problem.

We will handle valid claims in accordance with applicable consumer protection law.

14. Promotions and Discounts

From time to time, we may offer promotions, discounts, or special offers.

Such offers may be subject to additional conditions displayed with the relevant promotion.

Unless otherwise stated, promotional offers cannot be exchanged for cash and may be limited by availability, duration, or other reasonable conditions.

Promotional conditions do not affect mandatory statutory consumer rights.

15. Accuracy of Information

We make reasonable efforts to provide accurate and current information on our website.

Occasionally, information may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, availability, promotions, or other content.

Where permitted by applicable law, we may correct genuine errors and update information.

Nothing in this section limits your rights where you have already entered into a binding contract or where mandatory consumer protection law applies.

16. Third-Party Services

Our website may use or provide access to services operated by third parties, including:

• Shopify

• Shipping and logistics providers

• Payment providers

• Analytics providers

• Technical service providers

Your use of certain third-party services may also be subject to the applicable provider's terms and privacy practices.

We are not responsible for independent third-party websites or services except where responsibility cannot legally be excluded.

17. Third-Party Links

Our website may contain links to third-party websites.

These links may be provided for convenience or informational purposes.

We do not necessarily control independent third-party websites and are not responsible for their content, availability, privacy practices, or terms.

Please review the applicable terms and privacy policies before using third-party services.

18. Intellectual Property

Unless otherwise stated, website content provided by or on behalf of PINK TECH LIMITED, including text, graphics, design elements, and other original materials, is protected by applicable intellectual property laws.

You may use the website for personal and lawful shopping purposes.

You may not reproduce, distribute, modify, commercially exploit, or otherwise use protected website content without authorization, except where permitted by applicable law.

Third-party trademarks and other intellectual property remain the property of their respective owners.

19. Prohibited Uses

You must not use our website or services to:

• Violate applicable laws or regulations

• Commit fraud or facilitate fraudulent activity

• Infringe intellectual property rights

• Harass or unlawfully discriminate against another person

• Submit knowingly false or misleading information

• Upload viruses or malicious software

• Attempt unauthorized access to our systems

• Collect personal information unlawfully

• Interfere with website security

• Circumvent security measures

We may restrict access to the website where reasonably necessary in response to prohibited activity.

20. Privacy

Your submission and processing of personal information through our website is governed by our Privacy Policy.

Our Privacy Policy explains how personal information may be collected, processed, stored, disclosed, and protected.

For privacy-related requests, contact:

support@qdvnc.shop

21. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

In particular, nothing in these Terms is intended to exclude or restrict mandatory consumer rights or liability that cannot legally be excluded.

To the extent permitted by applicable law, we are not responsible for losses caused by events outside our reasonable control.

22. Force Majeure

We will not be responsible for delays or failures caused by circumstances outside our reasonable control to the extent permitted by applicable law.

Such circumstances may include natural disasters, severe weather, transportation disruptions, governmental actions, telecommunications failures, or other extraordinary events beyond our reasonable control.

This provision does not affect mandatory consumer rights.

23. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our services, business practices, or applicable legal requirements.

Changes will apply prospectively and will not ordinarily alter the terms applicable to an already concluded purchase contract unless permitted or required by law.

The latest version will be published on our website together with the applicable update date.

24. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Any mandatory consumer protection rules will prevail over conflicting contractual provisions.

25. Governing Law and Consumer Rights

These Terms are governed by applicable law, subject to mandatory consumer protection rules.

If you are a consumer residing in Germany or Austria, nothing in these Terms deprives you of mandatory protections provided by the law applicable to you that cannot be contractually excluded.

Nothing in these Terms is intended to prevent consumers from exercising rights or remedies available under applicable law.

26. Contact Information

If you have questions about these Terms of Service, your order, or our services, please contact us:

PINK TECH LIMITED
Company Registration Number: 9354671

10 Alexander Street
Cockle Bay, Auckland 2014
New Zealand

Email: support@qdvnc.shop
Telephone: +64 20 4177 2385
Website: qdvnc.shop

Customer Service Markets: Germany and Austria