Return and Refund Policy

Last updated: September 21, 2026

At PINK TECH LIMITED, we want our customers to shop with confidence. This Return and Refund Policy explains the conditions and procedures for returns, withdrawals, refunds, damaged products, and order cancellations for purchases made through qdvnc.shop.

1. Company Information

This online store is operated by:

PINK TECH LIMITED
Company Registration Number: 9354671

Registered Address:
10 Alexander Street
Cockle Bay, Auckland 2014
New Zealand

Email: support@qdvnc.shop
Telephone: +64 20 4177 2385
Website: qdvnc.shop

2. 30-Day Return Policy

We offer a 30-day return period.

You may request a return within 30 days after receiving your order.

To be eligible for a return, the product should generally:

• Be in the same condition in which you received it

• Be unused or unworn, except where inspection is reasonably necessary

• Include the original packaging, accessories, manuals, and other supplied components where reasonably possible

• Include proof of purchase or order information

To request a return, please contact us at support@qdvnc.shop before sending the product back.

Please do not return products without contacting us first. We will provide the appropriate return instructions and return address after your request has been reviewed.

3. Right of Withdrawal for EU Consumers

If you are a consumer in Germany, Austria, or another applicable European Union or European Economic Area country, you generally have a statutory right to withdraw from an eligible distance purchase within 14 days without providing a reason.

The withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, receives the goods.

To exercise your right of withdrawal, you must inform us of your decision by a clear statement.

You may contact us at:

Email: support@qdvnc.shop
Telephone: +64 20 4177 2385

You may also send your withdrawal notice to:

PINK TECH LIMITED
10 Alexander Street
Cockle Bay, Auckland 2014
New Zealand

To meet the withdrawal deadline, it is sufficient to send your withdrawal notice before the applicable 14-day period expires.

This statutory right of withdrawal is separate from our voluntary 30-day return policy and is not intended to restrict any rights you may have under applicable consumer protection laws.

4. Returning Products After Withdrawal

After notifying us that you wish to exercise your statutory right of withdrawal, you should return the goods without undue delay and, in any event, no later than 14 days after notifying us of your decision.

Please contact support@qdvnc.shop before returning the product so that we can provide the correct return instructions and applicable return address.

Unless otherwise required by applicable law, customers may be responsible for the direct cost of returning products when exercising the statutory right of withdrawal.

If the product is defective, damaged, incorrect, or was sent due to an error on our part, we will cover the reasonable return shipping costs where applicable.

5. Refunds

Once we receive and inspect your returned product, we will notify you regarding the status of your refund.

If the return is approved, the refund will be processed without undue delay.

For a valid statutory withdrawal, refunds will be made within the time required by applicable law. We may withhold reimbursement until we have received the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first, where permitted by law.

Where payment was collected through Cash on Delivery, we may contact you to obtain the information reasonably necessary to issue your refund through an available refund method.

There are no additional charges for an approved refund itself.

6. Original Delivery Costs

We currently offer Free Standard Shipping on eligible orders.

If you exercise a valid statutory right of withdrawal, any standard delivery charges actually paid by you will be refunded where required by applicable law.

Additional costs resulting from your choice of a delivery method more expensive than our standard delivery option are generally not refundable unless required by law.

7. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If your product arrives damaged, defective, or different from the product you ordered, please contact us as soon as reasonably possible at support@qdvnc.shop.

Please provide:

• Your order number

• A description of the problem

• Photos or other reasonable evidence of the issue, where appropriate

We will review the issue and provide an appropriate solution in accordance with applicable consumer protection laws.

Depending on the circumstances, the solution may include a replacement, repair, return, or refund.

8. Exceptions and Non-Returnable Products

Certain products may be excluded from voluntary returns where permitted by law, including:

• Products made or personalized specifically for the customer

• Sealed products that are not suitable for return for health protection or hygiene reasons after the seal has been removed

• Products that have been materially damaged through improper use by the customer

• Other products that are legally exempt from the right of withdrawal

These exclusions do not affect your statutory rights regarding defective, damaged, or incorrectly supplied products.

9. Exchanges

If you would like to exchange a product, please contact us at support@qdvnc.shop.

We will confirm whether an exchange is available and provide the appropriate instructions.

Your statutory rights remain unaffected.

10. Order Cancellations

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at support@qdvnc.shop.

We will attempt to cancel the order before shipment. However, cancellation cannot always be guaranteed once processing or shipping has begun.

If the order has already been dispatched, you may still have the right to return or withdraw from the purchase in accordance with this policy and applicable consumer protection law.

11. Cash on Delivery Orders

Cash on Delivery may be available for eligible orders.

Returns and refunds for Cash on Delivery orders are subject to the same eligibility requirements described in this policy.

If a refund is approved for a Cash on Delivery order, our customer service team may request appropriate payment details from you solely for the purpose of processing the refund.

12. Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict, or replace any mandatory rights available to consumers under applicable law.

Customers in Germany and Austria may have additional statutory rights relating to conformity of goods, defects, remedies, withdrawal, and consumer guarantees.

Where mandatory consumer protection law provides greater protection than this policy, the applicable statutory provisions will prevail.

13. Contact Us

If you have questions about a return, refund, withdrawal, exchange, or cancellation, please contact us:

PINK TECH LIMITED
Company Registration Number: 9354671

10 Alexander Street
Cockle Bay, Auckland 2014
New Zealand

Email: support@qdvnc.shop
Telephone: +64 20 4177 2385
Website: qdvnc.shop

Customer Service Markets: Germany and Austria

We recommend contacting us by email before returning any product so that we can provide the correct return instructions and help process your request efficiently.