Versand
Shipping Policy
Last updated: September 21, 2026
Thank you for shopping at qdvnc.shop.
This Shipping Policy explains our order processing, shipping, delivery, and related procedures for customers in Germany and Austria.
1. Company Information
This online store is operated by:
PINK TECH LIMITED
Company Registration Number: 9354671
Registered Address:
10 Alexander Street
Cockle Bay, Auckland 2014
New Zealand
Email: support@qdvnc.shop
Telephone: +64 20 4177 2385
Website: qdvnc.shop
2. Shipping Destinations
We currently provide shipping to:
Germany
Austria
Availability of delivery services may depend on the customer's delivery address and product availability.
If we are unable to deliver an order to the address provided, we will contact the customer using the contact information supplied with the order.
3. Free Standard Shipping
We offer Free Standard Shipping on eligible orders to Germany and Austria.
Standard Shipping Fee: €0.00
There is no standard shipping charge for eligible orders.
Any applicable charges will be clearly displayed during checkout before the order is submitted.
4. Order Processing Time
Orders are generally processed within:
1–2 business days
Business days are Monday through Friday, excluding applicable public holidays.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
Processing time refers to the time required to verify, prepare, pack, and hand the order over for shipment.
5. Estimated Delivery Time
After processing, Standard Shipping to Germany and Austria generally takes:
3–7 business days
Therefore, the typical estimated timeframe is:
Order Processing: 1–2 business days
Shipping and Delivery: 3–7 business days
Business days are Monday through Friday, excluding applicable public holidays.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.
6. Order Confirmation
After you successfully place an order, you may receive an order confirmation containing information about your purchase.
Please review your order information carefully.
If you notice an error in your shipping address or contact information, please contact us as soon as possible:
We will attempt to correct the information before the order is dispatched, but changes cannot always be guaranteed once shipping has begun.
7. Order Tracking
Where tracking is available, tracking information may be provided after your order has been dispatched.
Please allow reasonable time for the carrier's tracking system to update after shipment.
If you have questions regarding the status of your order, please contact us and provide your order number.
Email: support@qdvnc.shop
8. Cash on Delivery
Cash on Delivery (COD) is available for eligible orders where offered during checkout.
For Cash on Delivery orders, payment is collected according to the payment instructions applicable at delivery.
Please ensure that your shipping address, telephone number, and other order information are accurate so that the carrier can complete delivery successfully.
9. Delivery Address
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please make sure your shipping information includes:
Full name
Street address and house number
Postal code
City
Country
Telephone number
Email address
If you notice an error after placing your order, please contact us immediately at support@qdvnc.shop.
We will make reasonable efforts to update the delivery information before dispatch.
10. Delivery Delays
Although we make reasonable efforts to meet our estimated delivery times, delays may occasionally occur due to circumstances such as:
Severe weather
Carrier disruptions
Public holidays
High shipping volumes
Transportation disruptions
Incorrect or incomplete delivery information
Customs or regulatory procedures where applicable
Other circumstances outside our reasonable control
If you experience a significant delay, please contact us at support@qdvnc.shop so that we can review the shipment status.
Nothing in this section limits any mandatory consumer rights available under applicable law.
11. Failed Delivery
If a delivery cannot be completed because the delivery information provided is incorrect or incomplete, the carrier may attempt redelivery or return the shipment.
If you experience a delivery problem, please contact us so that we can assist you.
For Cash on Delivery orders, please ensure that someone is available to receive the shipment where required by the carrier.
12. Lost Packages
If your tracking information indicates that your order has not been delivered within the expected timeframe, please contact us at:
Please provide your order number and relevant delivery information.
We will review the shipment information and, where appropriate, contact the carrier or logistics provider to investigate.
If the shipment is confirmed as lost, we will provide an appropriate solution in accordance with applicable law.
13. Damaged Packages
If your package or product arrives damaged, please contact us as soon as reasonably possible.
Please provide:
Your order number
A description of the damage
Photographs of the damaged product or packaging, where appropriate
Contact:
We will review the issue and provide an appropriate solution in accordance with our Return and Refund Policy and applicable consumer protection law.
14. Incorrect Products
If you receive an incorrect product, please contact us as soon as reasonably possible at:
Please include your order number and information about the product received.
If an incorrect product was sent due to an error on our part, we will provide appropriate return or replacement instructions without requiring you to bear reasonable return shipping costs where applicable.
15. Returns
Returns are handled according to our Return and Refund Policy.
Please contact us before returning any product so that we can provide the correct return instructions and applicable return address.
Email: support@qdvnc.shop
Do not automatically send returns to our registered company address unless our customer service team specifically instructs you to do so.
16. Customs, Duties, and Taxes
Where customs duties, import taxes, or similar charges apply, they will be handled in accordance with applicable law and the information presented to the customer during the purchasing process.
We aim to provide customers with clear information about applicable charges before completing an order where required.
17. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our shipping services, logistics arrangements, business operations, or legal requirements.
The latest version will be published on our website with the applicable update date.
Changes will not normally affect orders already placed before the updated policy becomes effective.
18. Contact Us
If you have questions about shipping, delivery, tracking, or your order, please contact us:
PINK TECH LIMITED
Company Registration Number: 9354671
10 Alexander Street
Cockle Bay, Auckland 2014
New Zealand
Email: support@qdvnc.shop
Telephone: +64 20 4177 2385
Website: qdvnc.shop
Shipping Markets: Germany and Austria
Standard Shipping: Free
Order Processing Time: 1–2 business days
Estimated Delivery Time: 3–7 business days
Business Days: Monday through Friday